Who We Are... Testimonials

Who We Are...


Hello fellow officials:

My name is Troy Huber and I along with my family have purchased Between The Lines Officials Gear from Rex Mehrhoff.  I have officiated various sports for 30 years and had been a customer of BTL.  When I found out the Rex was interested in selling it was too good of an opportunity to pass up.  As for what if anything will change - we plan on keeping things the same as what Rex was doing for the time being which was quality products and superior customer service.

For me this was an opportunity to serve amateur umpires and referees across this great country.

I am comforted and take great pride in knowing that over the past 15 years, those umpires and referees that called, stopped by or placed an internet order from BTL…did so because ‘IT WAS THEIR FREE CHOICE TO DO SO’!

From the bottom of my heart…I wish each of you well and a big THANK YOU for all of you who have supported us through the years!

 

Sincerely – Troy Huber
Fellow High School Referee

Warmest regards,

Troy Huber
Executive CEO

 

 

Testimonials From Fellow Officials


August 20, 2008

Guys, if you need to order any gear, I just placed an order at www.btlofficialsgear.com (Between The Lines is the name of the company). I placed the order last night for 6 items. They had everything in stock and all shipped out today, and their prices were much better than Honig’s. If you need anything, I’d encourage you to check them out. Just FYI.

Ken Sellberg

 


 

June 18, 2009

Rex, I received my All Star Head Gear today. I haven't had a chance to use it in a game yet, but I am already impressed with its light weight and the obvious improvement in sight lines. I am glad I took your advise that this was definitely  the best choice in head gear. I have been buying from Honigs for years, but I have never received a phone call personally from the owner about an order until last week. You will have all my business moving forward. I am in sales myself, and it is the personal relationships you make with people that makes all the difference. Good Luck with your move and I will be talking to you soon.

Sincerely,
Dave Collins  


September 15, 2008
   

Rex,

I just wanted to say thanks for sending out the wrist down indicator so soon. You didn't have to worry about getting it out so quickly as I realize through experience that things like that happen. The wrist band style worked great in the rain on Saturday as it was nice to have something to wipe the rain from my face. All the officials down here said you are great to order from, so I'm glad I listened. Great Job!

I have a question about shoes. I am good for this year, but I was wondering if you can help me out with size 16 shoes. Yes, 16! I wouldn't need them until next football season, so I am just wondering in advance.

Thanks again, 
Rick Carson


February 19, 2009

I just wanted to drop a quick note to you commending you on an excellent job.

I have been an amateur baseball umpire for 15 years and was in need of some new shirts.  I have ordered from various companies in the past but I want to say it was a pleasure doing business with yours.

Many times I have ordered equipment and it has been backordered or completely out of stock.  I was pleasantly surprised when everything arrived in perfect condition and in only 3 days!!!

I was also very appreciative of the 1-time discount of 9% I received.  Thank you so very much.

I update my uniforms/equipment as often as they need to be replaced and I believe I have found the one company that I will definitely continue doing business with.

Thank you!!!

Brent Martens


February 11, 2009

Rex,

It was great to see you again last week and chat a bit about the upcoming baseball season.  I a really sorry to see you leave the area, but completely understand your reasons.  I will miss you personally as you have been a wonderful mentor and guide for me since I began officiating 5 years ago (can you believe it, 5 years!).  I have never looked sharper and that is all thanks to you!!

I very much appreciate you shipping the WIAA hats to me, it did save me a trip!  My guess, you didn't want me to come in and bug you anymore!!  The note you wrote was very heartfelt.  This is the type of service I have come to expect from my equipment supplier :)  It meant a lot, Rex.  Thanks for the great deal on the entire order and again for shipping to my house. Please keep my name on your mailing list as I will look forward to seeing your new layout and products as you transition to your new home.  I am sure you, your wife, and your business will be very successful and be appreciated in Missouri as well!

Keep smiling Rex, you are a great man and wonderful official!

With Heartfelt Thanks,

Brent


February 4, 2009

Rex,

Boy!  Was I surprised when I received an order for some socks today from an e-mail order I placed Sunday night!  THAT'S SERVICE!!!!!!

Thank you not only for the fast shipment, but the quick turn around. 

I have been umping since college - This will be my 46th year.  I have looked for, ordered some and seen other guy's equipment over the years, so I have a pretty good idea who makes good equipment and who doesn't, especially for the amateur official.  Most of the time, I have to shop several sites, numerous stores and other venues to find a complete set of equipment that suits my specifications.  Your recent catalog contains most of the brands and models that I prefer and recommend to my younger colleagues - a refreshing find - one stop shopping!  Getting a chest protector in Florida, shin guards in Michigan and other stuff in Texas is so labor intensive. 

For years I have worn Ace elastic knee bandages to prevent my knees from being rubbed raw by shin guards.  I found your thigh-high leggings for that purpose intriguing, and am anxious to give them a try and avoid the burning behind my knees for the rest of the evening.

The generous gift of your discount did not go unnoticed, as well.  Thank you, I more than appreciate it.  You seem to have a propensity for for generosity.  If you recall, you went out of your way last year to get me some impossible to find parts for an All-Star chest protector.  I haven't forgotten that gesture, either.

While in your website, I read, and was impressed with your down-to-earth, matter-of-fact open "Who Are We" letter.  I applaud your philosophy and appreciate your approach vs. that of The Whistle Stop.  They have been "robbing" the unpaid official for years and continue to do so with the unwarranted support of Little League Baseball.  I don't like Little League showing favorites - it's just wrong, ...  it's just MONEY!

Again, thank you for the swift order, the reduced price and being a great resource!

Best Regards,

Scott


 


February 3, 2009

To:  Rex – The absolute, greatest, super magnificent Sport Official Supplier……..and I mean all of that.

You are the best I have ever had the pleasure of dealing with……So I sent the e-mail on Monday morning at 6:57am. When I got home on Monday, there was this box sitting on my front steps!!!!! Guess who it was from………my favorite Sports Official Supplier – Rex Mehrhoff!!!!!

Now that is Service!!!!!!!!!

You are the best.   That is why I always come to you first……the absolute best customer service in the industry!!!

When you get a chance, can you give me an idea of when my new jackets will be arriving…….(I figure if I send the e-mail tonight  then they will be here tomorrow—ha ha ha ha)

Thanks so much for everything and thanks for putting up with a royal pain!!!!

Talk to you later

Bill  McManus


 



Sent: Friday, September 26, 2008 1:26 PM
To: info@wiaawi.org
Subject: Gerry Davis Sports "partnership"

I was pleased to receive in my packet of basketball materials a "promotional" flyer announcing the partnership of "Gerry Davis Sports" and the WIAA.  On surface, this appears to be a good thing.....however, when one steps back and takes a 'bigger picture' look, there seems to be something missing in this arrangement.  Are all vendors being afforded the "WIAA endorsement" if they provide the same options that Gerry Davis has provided the WIAA in return for your endorsement?

I like the fact that Gerry Davis is "local" in terms of a Wisconsin business doing business to serve Wisconsin officials.  My preference has always been to do business with Wisconsin vendors first, when possible!  But, I would be remiss if I didn't mention that I have done business with another Wisconsin vendor.....providing similar officiating equipment and service.....offering quality products, "personalized" attention to my orders....and also provides a 7.5% discount to a regional official's association I belong to.  The firm I speak of is "Between The Lines Official's Gear", also located in Appleton, Wisconsin.
 
I have no axe to grind with one or the other business....I have purchased gear from both, and other Wisconsin firms, if they provide what I am looking for.  Product pricing seems comparable between both Gerry's and Rex's operations.....with "Between The Lines" generally being lower in most categories.  But that's not my biggest concern.  I don't know how the "agreement" was hammered out....but just wonder what the role/philosophy/policy of the WIAA should be when endorsing specific vendors.  As the 
sole State Association, shouldn't the position of the WIAA be to "promote" ALL vendors who meet an "OPEN" criteria in which the WIAA vendor endorsement is given?  To my mind....in effect....the WIAA has prompted a psuedo "monopoly" environment with your endorsement of "Gerry Davis Sports"...ONLY!  Did you consider offering the same opportunity to other Wisconsin vendors to obtain this valuable WIAA Endorsement?
 
Don't misunderstand me....I enjoy doing business with both these firms.  We're fortunate to have there quality products and services right here in Wisconsin.  It just seems unusual that one is "endorsed" by the WIAA while the others are not.  I would be interested in hearing the WIAA's rationale, if you choose to respond.
 
Respectfully,
 
-- wilson

    Wilson Y. Leong