GENERAL POLICY
Product returns and exchanges must occur within 30 days of original shipping date without exception. Please note below that some products are not eligible for return/exchange.
No authorization or return number is necessary to return or exchange an item. All product returns or exchanges must be accompanied by a copy of the purchase invoice. Just hand-write on the invoice that you would like to ‘return for refund’ or ‘return for exchange.’ If exchanging an item, please include all necessary details of the replacement item (product number, size, color, etc…). If you return or exchange an item for any reason, you will be responsible for all shipping costs including returns, the original order, and subsequent re-order. Shipping fees are non-refundable.
Items should be returned to:
Between The Lines Officials Gear
1329 25th St W
Dickinson, ND 58601
All return or exchange items must be received in new, saleable condition – unworn, unwashed, and unused, with all manufacturer tags intact and all packaging included. We do not accept return of Customized or Special Order merchandise. If you order an item that requires embroidery, hemming, numbering, or other modification, please be certain of your size.
RETURNS
Product returns must occur within 30 days of original shipping date without exception. Please note below that some products are non-returnable.
When returning an item, please note on your invoice that you would like to return the product for refund. We will apply a return credit to the card you used to make the purchase when your product is returned. Credits are issued within a few days of receiving your return. Please allow three days for the banks to process this credit before it will appear on your statement.
If you return an item for any reason, you will be responsible for any return shipping costs. Shipping costs on the original order are non-refundable.
EXCHANGES
Product exchanges must occur within 30 days of original shipping date without exception. Please note below that some products are not eligible for exchange.
When exchanging an item, please note on your invoice that you would like to exchange the product you are sending us, and include all necessary details of the replacement item (product number, size, color, etc…). We will follow the instructions you note on the invoice and ship you the replacement item when your original item is returned.
Need your new items sooner? The fastest way to receive a replacement is to re-order the new items, and when we receive your return we will apply a credit to the card used on the original order. Credits are issued within a few days of receiving your return. Please allow three days for the banks to process this credit before it will appear on your statement.
If you exchange an item for any reason, you will be responsible for all shipping costs including returns, original order, and subsequent re-order.
SPECIAL ORDERS
As noted on every Special Order page, Special Order items are non-refundable/non-returnable. Special Order products are non-stock items or sizes that we order specifically for you from the manufacturer. Once a Special Order item has been placed on order from the manufacturer, they will not cancel the order for any reason. Because of this, once a Special Order item has been issued to the manufacturer, we cannot cancel or alter the order in any way. When ordering a Special Order item, please be certain of your size.
CUSTOMIZED ITEMS
Customized items are products that have been altered to meet the customer’s specification. This includes any item that requires embroidery, pants that have been hemmed, and shirts or jackets with uniform numbers or flags. Customized items are non-returnable/non-refundable as they can not be re-sold as new.
UNDER GARMENTS
Due to the personal nature of these products, under garments are non-returnable/non-refundable. This includes compression shorts, jocks, cups, tights, and leggings.
PRODUCTS DEFECTS
Product defects must be reported to Between The Lines Officials Gear within 60 days of original shipping date without fail. Defects that fall outside of this date must be reported to the manufacturer. In the case that a defect is reported to us within 60 days of the original shipping date, we will replace or repair the item at our discretion.
PLEASE NOTE:
- When returning or exchanging an item, it must arrive back to us in new condition. A restocking fee may be issued if product does not return with original packaging and tags.
- Please be sure to return your products in any protective packaging they came in. In rare instances, returns may be refused if they were improperly packaged and were damaged beyond salvage and will be returned at cost. Please understand that during shipping, your product WILL move around in the package. Some examples include:
- Hats being crushed due to being returned in a bag or not in a protective box when packaged with other items.
- Protective equipment not being returned in the packaging provided. This helps prevent them from rubbing against each other causing scuffing and scraping.
- Clothing items being stuffed into an extremely undersized bag.
- Shoes being returned in their stock box. Shoes must returned the same way they were shipped – Inside of a secondary box with their stock box, with tissue paper intact to prevent damage.